Shipping & Exchanges
All orders will begin to process within 2 business days with the exception of orders placed on weekends and holidays.
Currently, PJ's can only ship within the United States.
Once your order has been placed, you will receive an email confirmation. Once your order has been shipped, we will email you your tracking information.
RETURNS & EXCHANGES
Please note that we do not accept returns on items unless they are received damaged. Exchange only. For your convenience, we offer our customers the option to exchange eligible products within 14 days of purchase. Certain products are non-returnable (including, but not limited to: deodorants, engraved items, & “Final Sale” items). All eligible exchange items MUST be returned back to us unopened.
PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. PJ'S DOES NOT ACCEPT ANY WORN OR DAMAGED PRODUCTS AS RETURNS. ALL ITEMS MUST BE RETURNED WITH THE ORIGINAL BOX.
To begin the process of returning your eligible order, please click the link here.
- Please send us an email detailing the following items:
- Your order number
- The item wishing to be returned or exchanged
- A copy of the original receipt
- Original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar PJ's locations.
- Please allow 3-5 business days for store credit processing upon receiving returned item(s).
IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT WANTING TO BE GIVEN BACK WAS DAMAGED AFTER DELIVERY, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.
If you still require assistance with an issue not addressed above, please contact us via email at firstname.lastname@example.org.